Customer Relationship Management (CRM)
Even if the times weren’t challenging, organizations have a responsibility to figure out how their strategic efforts are bringing real benefits to the bottom line. When growth becomes difficult, extending current customer relationships is one of the most logical and cost-effective strategies to find new sources of revenue. In a high growth economy, businesses typically want to increase the number of customers to spread out their revenue sources. Both of these are good goals and you need a solution that allows you to pursue both with a high level of confidence.
What you need is a foundation to see all customer relationships as assets that must be nurtured and valued all along the way. By protecting and investing in this most important asset, companies will begin to see their current customers as future revenue generators.
Let us help you to learn more about improving your revenue performance using CRM.
How Templeton makes CRM Work
Templeton’s CRM solution, using the Microsoft Dynamics platform, allows organizations to track and leverage every customer interaction to maximize revenue opportunities and improve customer loyalty. But we’ll do more than just track customer interactions. We help organizations optimize their operations by automating routine tasks and standardizing best practices. Ultimately, CRM allows organizations to better acquire, manage, serve, and extract value from their customers while improving operational efficiency—something that is critical to surviving in today’s economy.
Effective customer retention begins with knowledge. Companies should assemble a complete customer profile that allows users to see all demographic data, interactions, communications, and purchases made. This information, combined with robust segmentation and analysis tools, enables organizations to better gauge the profitability of each customer.
Our solution can be implemented rapidly with limited costs when compared to other strategies. CRM can provide real business benefits in times where every dollar counts.
As important as efficient inbound communication is, it is proactive, relevant communication that often endears an organization to its customers. For example, organizations can set up an automated process to alert affected customers of potential issues, such as product defects, and then automatically send out proactive communications to keep their customer base informed. Or they can set up a simple process to automatically send out timely messages, like birthday cards or product vouchers based on a specific date or long customer loyalty to show appreciation to the customer. It is often these “little things” that strengthen the connection between company and customer. With 360-degree customer views, insightful analytics, and streamlined customer service capabilities, Microsoft Dynamics CRM allows organizations to better identify, service, and retain customers.
Let us help you to learn more about improving your revenue performance using CRM for your business.